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From a 12-day response time to 12 minutes

A service-sector pilot customer went from losing every second candidate to booking 9 out of 10 qualified applicants — in six weeks.

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Case study · 6 min read

The starting point

Applications sat in a shared inbox for an average of twelve days. Roughly half of all qualified applicants had accepted another offer before anyone called them.

What changed

Every applicant now enters a conversation with Louise within minutes of applying, in the language they prefer. Qualified candidates book straight into the hiring manager's calendar.

Six weeks after go-live, average time to first response was twelve minutes and nine out of ten qualified applicants were booked for a human interview.